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So the money we spend when there are no offers doesn’t count.OK. We’ve been told you don’t play enough, but never given a dollar amount on how much is enough. Is this the policy? It’s the first I heard of this, and It’s not the first time this has happened. The rude employee then said, “if you don’t like it, don’t take the offer”. Are you crazy? For a $10 gift card or cheap gift, you expect me to play an entire hour each date there’s a gift? A ton of money could be lost in an hour. Our accounts are then locked and when we go to the rewards desk to have them unlocked, we are told, “you have to play an hour when picking up each gift”. We did not play every single day we picked up gifts, the multiple times we did play, we both played well over $400 each visit. Although there is a message that pops up on the screen whenever you use the kiosk to print out the vouchers for gifts that states without continued play, offers may not be available or something vague like that, it does NOT state they will lock your account which forces you to have to go to the rewards desk. During this trip, we had 4 $10 gift cards, a tactical lantern gift which costs maybe $20 and about $20 in bonus slot dollars.$10 on 2 days. WE WILL NOT PLAY HERE AGAIN! My father and I are both platinum card holders after tier matching our Caesars Entertainment card where I am a Diamond Plus card holder, and he is a Diamond card holder. I did not stay at the hotel, but visited the casino numerous times with my parents during my most recent trip 8/27.

PS- we didn’t receive all our credits to our rewards card despite using it to book the stay, gambling, purchases at Cuba Libre and PF Chang’s. This will be our one and only stay at the Trop. The Caesars Rewards app is a joke since they don’t have many features for Trop as opposed to their affiliated LV hotels. Very nice.Ībsolutely NO info in the room such as room service, amenities, TV channel listing. It was one of the highlights of the stay. We stayed in the executive suite (corner ocean view room with kind bed). The poor customer service was so bad that there were requests and calls we could have made that went forgone because we simply couldn’t deal with them anymore.

No warnings or info given at time of check-in. Many restaurants weren’t open or opened later than as advertised. Major attitudes from multiple employees as if we are the issue despite bringing them $$$ buy gambling, etc. Areas above the casino are visibly worn down.

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